Universal Exec Outlines Orlando Theme Parks’ Latest Safety Protocols

Universal Studios, Orlando, Florida, Travel

Many of Universal’s popular Orlando theme parks are currently open for business, but there are a number of rigorous protocols in place to ensure the safety of guests and staff alike.

Speaking to TravelPulse.com recently, Universal Parks & Resorts VP Fernando Flores outlined what prospective visitors can expect in terms of safety protocols.

“Since the beginning of our phased reopening last June, we have implemented enhanced health and safety procedures and guidelines focused on what we’re calling the three S’s: ‘screening, spacing, and sanitization,’” Flores said. “This includes screening guests and team members, enforcing social distancing, requiring face coverings, limiting capacity at the theme parks, attractions and hotels, and increasing our already-aggressive cleaning and disinfection procedures. We’re also doing our part to make it visually easier for our guests to navigate our parks throughout their visit with us. We are using floor markers and decals to ensure the appropriate spacing and everyone’s comfort.

“We also launched our contactless payment method, Universal Pay, which can be accessed through the Universal Orlando Resort App and allows guests to quickly scan to pay for purchases at most merchandise and quick-service food locations throughout the theme parks and CityWalk directly from the in-app wallet,” Flores added.


Flores also shed some light on the safety protocols in place at Universal’s popular water park, Volcano Bay.

“Our enhanced health and safety procedures are also in place at Universal’s Volcano Bay,” Flores explained. “Key measures include temperature screenings for guests and team members, limiting capacity at the park and attractions, including rivers and pools, enforcing social distancing, aggressive cleaning and disinfection procedures, and requiring face coverings inside restaurants, retail locations and when entering and exiting the park. But given it is a water theme park, face coverings are not permitted on the slides or in the pools.”

Guests visiting Universal’s Orlando theme parks often stay at one of several on-site hotels and resorts. Many of Universal’s properties are currently open, but at reduced capacity, and with special safety measures in place.

“We continue to closely manage our occupancy levels and following CDC guidelines at all of our hotels,” Flores said. “Currently, Loews Portofino Bay Hotel, Hard Rock Hotel, Loews Royal Pacific Resort, Universal’s Cabana Bay Beach Resort, and Universal’s Endless Summer Resort – Dockside Inn & Suites are all welcoming guests, each with enhanced standards and protocols throughout its operations.

“Guests will see and experience several of our enhanced protocols at our hotels, including temperature checks upon arrival, face-covering requirements in public areas, hand sanitizer stations in public areas and elevator landings, enhanced cleaning of guest rooms, meeting rooms and public areas, among others,” Flores continued. “Plus, guests will also see several social distancing signs and contactless experiences, including hotel texting services, express checkout and contactless room deliveries.”

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